Audi Q3 Forum banner

1 - 8 of 8 Posts

·
Registered
Joined
·
451 Posts
Discussion Starter #1
From day one when we first went to order the Q3 we wasn't impressed with Audi customer service. The only reason we stayed at that dealer was because he told us that we could have one in two months and ended up being 4 months.

I could write a book on just the way Audi treated us, not bad, but not great as we thought it should be with Audi.

I even commented to my wife tonight that we were treated as VIP's when we bought our 2000 Infiniti G20. Audi doesn't even come close.

I would have even though someone from Audi or at least client service would have called a week or two after getting the car, just to follow up to see how things were going and if we enjoyed the new car.

Today we received our registration in the mail and stuffed into an envelope. Not note or congrats. When I made a deal with the car I asked for an Audi golf shirt and they agreed. When I spoke with the salesman last week he said that when he mails us the reg he'll include the shirt. Guess what, no shirt mailed.

Going back to when we first walked into the dealer, if I had any idea of the delays and feelings of not being treated professionally we would have walked and went to another dealer.

I'm going to be contacting Audi Corp just to say, not impressed. If we decide to buy another Audi in the future it won't be from the same dealer.

Ok, now I'll step off my soapbox.
 

·
Registered
Joined
·
32 Posts
Does anyone know if this is true? My Audi sales guy said he is rewarded financially as much for high customer service ratings as he is for making a sale. I am not sure if that is true or not but he did a decent enough job. He was a little off on some of the information he provided on the status of the car but it really had no impact on how soon it showed up. I got the car pretty much within the time frame he said I would. He threw in cargo mat for free and was pretty responsive to questions etc. I gave him high ratings.

Did anybody else ever get your request to complete a survey?
 

·
Premium Member
Joined
·
2,484 Posts
I got a survey request within 48 hours of delivery, and my brand specialist had already called to set up a follow-up tutorial with us (which I declined). From what I understand, if the survey rating is less than outstanding, they get a commission cut of at least $100. I have had 3 follow-up calls to see how things are going and check my satisfaction with everything...

I rate my dealer as excellent mostly because they are enthusiast-oriented and actually treat me like they should. They even refer potential customers to me for questions and solutions from time to time. I feel pretty lucky with them.
 

·
Registered
Joined
·
142 Posts
You crazy Americans :)

You bought a car, you want to be treated like VIPs? Welcome to the real world (in the nicest possible way).
 

·
Premium Member
Joined
·
2,484 Posts
Gee, and I thought I was in a real world - mine !!>:D
 

·
Registered
Joined
·
603 Posts
I think that there are some bad apples depending on what dealership you buy from. Obviously that reflects a bit on Audi because they should have oversight, but I do think it might say more about the individual dealer than Audi as a whole.
 

·
Premium Member
Joined
·
2,484 Posts
I agree and even tapped my dealer (and AoA) contacts to aid a few folks here in trying to make up for those apples ...
 

·
Registered
Joined
·
451 Posts
Discussion Starter #8
I agree and even tapped my dealer (and AoA) contacts to aid a few folks here in trying to make up for those apples ...
Wife and I agreed that if we ever buy another Audi it won't be at the same dealer we bought the Q3.
 
1 - 8 of 8 Posts
Top