[deverelle]

I was out doing errands with the hubby this afternoon and all of a sudden there was a loud scraping sound coming from the right front wheel. We made it home and noticed scarring on the rotor. I called Audi roadside assistance and they're sending a flatbed in the morning to take it to the dealer. Any guesses in advance of what the dealer has to say?

Symptoms:

Loud squeal, changes pitch when wheel is turned left or right.
Sound is continuous, and continues after the car is shut off.
Metal-to-metal sound.
Can replicate when car is off and parked by rocking the vehicle.

I just had it in for 5,000 mile checkup a couple of weeks ago.

 

[Ohio Joe]

My first thought would be that something kicked up off of the road and is wedged between your brake pad and the rotor... Maybe a small stone or something but that would be more of a grinding sound than metal to metal... continues after the car is turned off really stumps me... I dont really have a clue...

That being said though you did good with having it taken to the dealer best to play it safe and have them tell you what is going on. Hopefully its covered under warranty and if not I would call Audi of America and let them know how you feel about it....

 

[deverelle]

My first thought would be that something kicked up off of the road and is wedged between your brake pad and the rotor... Maybe a small stone or something but that would be more of a grinding sound than metal to metal... continues after the car is turned off really stumps me... I dont really have a clue...

That being said though you did good with having it taken to the dealer best to play it safe and have them tell you what is going on. Hopefully its covered under warranty and if not I would call Audi of America and let them know how you feel about it....

We thought that too, but it's definitely a metal-to-metal sound. Audi Roadside Assist is sending a flatbed to pick it up and haul us both to the dealer later this morning.

 

[rnlabas]

I think Ohio Joe's got it pretty right - prolly picked up something else though perhaps a nut or bolt, or even possibly one came loose from the car itself - unusual as that sounds. If it's a roadside pickup of any foreign thing, I doubt warranty would cover - perhaps under a goodwill. But certainly if it's your own piece of somethin' the warranty should ...

Hope they didn't leave something loose from the 5k check up -

 

[Quatto]

Could even be a rock or rocks, sometimes it's something as simple as that.

 

[deverelle]

She's been in the shop all afternoon. No word yet. They gave me a nice S-line Q5 to drive.

 

[Quatto]

She's been in the shop all afternoon. No word yet. They gave me a nice S-line Q5 to drive.

Always liked it when they give a loaner that can be seen as better than the vehicle you brought in

Some folks don't get as lucky at times.

 

[deverelle]

Blanca is home! The forum Oracles were correct yet again. A rock had lodged itself between the heatshield and disc. The amazing thing is they paid for the flatbed to take it 25 miles across town to the dealer that I prefer, they charged me NOTHING to remove the rock and check the rotor, and they washed my car. Out of pocket for two days was $33 worth of premium for the Q5. I am so impressed with Audi South Austin and my service advisor. I was not treated as well when I was a BMW customer, and that car was a lot more expensive.

 

[rnlabas]

Good for you!! Now you know what a little kundenbegeisterung (Kb for short) is about - 0

 

[Ohio Joe]

Blanca is home! The forum Oracles were correct yet again. A rock had lodged itself between the heatshield and disc. The amazing thing is they paid for the flatbed to take it 25 miles across town to the dealer that I prefer, they charged me NOTHING to remove the rock and check the rotor, and they washed my car. Out of pocket for two days was $33 worth of premium for the Q5. I am so impressed with Audi South Austin and my service advisor. I was not treated as well when I was a BMW customer, and that car was a lot more expensive.

I like it when the story has a good ending!!!!

 

[deverelle]

Good for you!! Now you know what a little kundenbegeisterung (Kb for short) is about - 0

Indeed I do!

 

[Quatto]

Blanca is home! The forum Oracles were correct yet again. A rock had lodged itself between the heatshield and disc. The amazing thing is they paid for the flatbed to take it 25 miles across town to the dealer that I prefer, they charged me NOTHING to remove the rock and check the rotor, and they washed my car. Out of pocket for two days was $33 worth of premium for the Q5. I am so impressed with Audi South Austin and my service advisor. I was not treated as well when I was a BMW customer, and that car was a lot more expensive.

Glad to hear things went over that well.

It's a win win situation, you as a customer have an amazing experience and through creating that experience they now have someone that's likely to be loyal to that dealership

Fortunately the issue was as simple as that!