[PuroMexicano]

I'm really mad.

dec 23 my warranty ended.

jan 23 a whistling noise from the turbo

took it to the dealership and the turbo has to be replaced!!! $2,000 bucks

how common of a failure is that? it's my second turbo!! first one was in a Mazda CX-7, could it be my driving?

Please comment regarding turbo failures on Audis

thanks!

 

[rnlabas]

Turbos failing happens, but I wouldn't call it very common - and typically they last more than 100K miles. Driving style can affect their life but recent designs have pretty much taken most driver styles into account - the most important thing being lubrication after shutdown so that coking doesn't occur in the main bearing (on the exhaust side). Most units these days have either a fan to blow on it or a water (or oil) circulation cooler that runs for 5-10 minutes after shutdown. A nominal precaution several years ago was to let the car idle quietly in the shade for 5-10 minutes before shutting it down...

 

[PuroMexicano]

thank you for your comment

I try to let the turbo cool down if I drive above normal

obviously I do not drive it like a race car, but I am a bit heavy on the gas

 

[rnlabas]

Sorry for your issues, but really, being heavy on the gas shouldn't be a problem at all with these engines - the Germans drive them at 6500 RPM for hours and hours at a time...

 

[PuroMexicano]

I know, that's what pisses me the most!

Last year the dealership took me to the track to test all S and RS series cars

The cars they use go all around Mexico for track testing with clients. S3, RS7, S8, S7, SQ5, S3 Coupe

They don't have a single issue!!!



I just spoke to the dealership. They have a loyalty program and they will help me with the cost.

 

[rnlabas]

Great news - I can't speak for how Audi does it in Mexico, but here in the U.S., their customer support team is usually quite generous (e.g. splitting costs - parts by Audi, labor by customer) even after warranty coverage is over... especially if shortly beyond -

btw, I am getting hold of the TSB on this -

 

[PuroMexicano]

Went personally with the post-sales director. Policy is Audi pays parts (refurbished K03 turbo) I pay labour.

Would love to know about the TSB

Thanks!

 

[PuroMexicano]

@rnlabas

did you get ahold of the TSB?

 

[rnlabas]

I have a copy of a work order on a Q5, so technically no. not yet - I'll check tomorrow though -

 

[PuroMexicano]

Well, today is the day I pick up my Q3 from the turbo repair (exchange)

I'll comment later and post some pics of the used turbo

 

[PuroMexicano]

Apparently it was a valve. The thing is, there is no "repair kit" for the turbo, you have to replace it all

Dealership absorbed parts and I got charged for labor with a hefty discount.

I'm still pissed but vey happy with the dealership's service.

 

[rnlabas]

Wow - glad it worked out - as for the TSB, I still only have one related to a Q5 by VIN - and it's NOT for the Q3 engine (CCTA) - so really would NOT be a comparable or appropriate comparison. But there are cases of Q3s going thru this, just not enough for their own TSB -

 

[PuroMexicano]

Wow - glad it worked out - as for the TSB, I still only have one related to a Q5 by VIN - and it's NOT for the Q3 engine (CCTA) - so really would NOT be a comparable or appropriate comparison. But there are cases of Q3s going thru this, just not enough for their own TSB -

Apparently my dealership know nothing about turbo problems. they told me mine is the first they know about.

thank you for your help, Roger

 

[webbrowan]

Someone should really come up with some tracking system to see just how fast things start to break down once the warranty has expired. Extended warranties are a good thing to have, but not all dealerships will provide such failsafe to customers I think.