[californiaq3]

California South Bay area resident here (San Jose area) - Audi Fremont CA Experience

My 2019 Audi Q3 with 57,000 miles on it started leaking due to the rain storm we got. Took it in early January and picked it up yesterday... 1 month later. They removed and replaced the deflector and modified the track for the sunroof. Total cost was $2,178! Prior to the repair, The dealer told me to call Audi USA to get assistance because the dealership "never" assists with these claims for "goodwill" as there is no recall in place (which is absurd because this is a manufactured defect). In parallel, I had the car worked on assuming that I could call Audi USA to gain some sort of financial assistance. I called Audi USA and they stated "we never assist with goodwill. All discounts are taken at the dealership level". I returned yesterday to pick up the car and met with the manager. I mentioned that Audi USA mentioned that any sort of discount is always taken place at the dealership level when outside of warranty. His reply was "yes, that's correct". Audi Fremont staged my agreement for an extremely expensive repair which was not a fault of my own by allowing me to think that Audi USA might have been able to help, but that was a dead end and they knew it. Upon 15 minutes of back and forth with the manager, he gave me 20% off the work done, but only due to the fact that I recognized they were being shady. Had I not been sent down the Audi USA path, I doubt they would have given me any discount. They had 3 other Q3's which were being worked on due to the same water leak location while mine was there! This absolutely should be a recall enforced by Audi.

 

[doryem]

This definitely is a RECALL! We did not pay this expensive car just to have a leaking sunroof!! Why can’t they fix this problem knowing that they have the same complaints way back 2019!

 

[A from Toronto]

I just dropped off my audi Q3 2020 with the same issue leaking sunroof and the lights are flickering. This is my 3rd time getting this fixed!!! It is raining today, and my car is soaking wet in the front.

 

[KAB]

My 2020 q3 also had leaks in early 2021 and early 2023 in Los Angeles. I'm not happy about this issue and there should be a recall to fix it instead of applying a bandaid and charging me for it.

Have you had this resolved? We just purchased a used 2020 Q3 in northern CA and immediately it is leaking everywhere in the rain. We have taken it back twice to fix. Reading about this I can't imagine this isn't recalled or class action at this point.

 

[KAB]

Went in to have it fixed. Dealership was fast - took 2 days. Mentioned to them about the TSB and they acknowledged it. SO far so good. Rained a few and washed car twice - NO LEAK.

Are you still leak free?

 

[Byron G]

2020 Q3. Made an appointment to go in for the second fix. First one took 3 weeks because they did not have the parts. Apparently they replaced everything- Seals/ panel, etc. Still, again, 1 month later water pours down through the light panel with moderate rain. Not happy about moldy smell in car. Honestly wish I did not buy an Audi and I spent over 44K. My BMW friends say "told you so". I wont even start with the jerky acceleration from the stop position. First and last Audi.

 

[Byron G]

Have you had this resolved? We just purchased a used 2020 Q3 in northern CA and immediately it is leaking everywhere in the rain. We have taken it back twice to fix. Reading about this I can't imagine this isn't recalled or class action at this point.

Also Nor Cal. I know we've had a lot of rain, but a car is supposed to be a barrier, right? Mine's about to go in for a second repair job-It's as if they replaced nothing on the first, (and it took 3 weeks)

 

[michael.snyder.828]

I’ll be trading in my Q3 the moment it’s out of warranty. Never AUDI. Never again.

 

[jojobenny]

Went in to have it fixed. Dealership was fast - took 2 days. Mentioned to them about the TSB and they acknowledged it. SO far so good. Rained a few and washed car twice - NO LEAK.

Is your car still leak-free?

 

[Byron G]

Is your car still leak-free?

After the second repair, they replaced the seals again, installed some kind of grommet, replaced the drainage hoses again after finding a kink, replaced all my carpets. San Francisco Audi is doing their best to fix this disaster, also gave me a loaner for the week. So far so good. We had a good dumping of rain last week and no leak... fingers crossed.

 

[ahawkes]

My 2020 Q3 just started leaking AGAIN after it was fixed a year ago. The first time I brought it to the Audi dealer and they would not fix it on warranty. So I brought it to my Honda dealer who got them to pay for it! Now I only bring it into the Honda dealer if it needs anything to be fixed>. I am praying that the Audi dealership will pay for the repair!

 

[Bairaptain]

Going in for my second repair attempt at the dealership. Any idea if this is a fixable problem or does anyone have any experience with Audi buying back their vehicle?
I was completely drenched and my interior will probably need to be replaced if this persists.
Thank you!

 

[PB-NYC]

I had this attended to about two years ago on my 2020 Q3 and I needed to take it back to the dealer again this week at about 40k miles. They said that the system is not water-tight and that both water and debris can get in (e.g., falling leaves or pollen in Spring). They said the debris clogs the drain hoses. They said it needs to be cleaned out every two years. So far, this has been covered under warranty, but I wonder what it will cost to fix when I'm out of warranty. Audi Hawthorne did the work in a day both times.

 

[romino4000]

For anyone who had to pay out of pocket for these fixes or is nearing the end of their warranty: sunroofsettlement . com/audi

I have been dealing with this in my 2019 Q3 for the last 4 years, it started immediately when the car was brand new. Dealer always had trouble replicating with water tests which led to a lot of frustration and not being taken seriously. Many repair attempts that were bandaids, the most effective so far seems to have been replacing the drain tubes with larger ones, but it is a big job so the dealership/audi did not want to do that until all other options had been exhausted. They never were interested in buying back, determined to do whatever to fix it (once they took it seriously after years of visits...). They did also replace the interior carpet.

Parking the car on a slight nose-down angle was also a breakthrough in effective water-testing.

I just took the car back after ~6 weeks of work being done on it and also just got notification of that pending settlement in the mail.

 

[hvrattlersbaseball]

We recently purchased a 2021 certified pre-owned Q3 off lease. A month into owning it and a heavy downpour one morning and we had water on the driver side floor matt and water dripping from the dome lights. I see others have had this problem. Did they address the wiring in the dome light to make sure it isn't damaged?

 

[romino4000]

We recently purchased a 2021 certified pre-owned Q3 off lease. A month into owning it and a heavy downpour one morning and we had water on the driver side floor matt and water dripping from the dome lights. I see others have had this problem. Did they address the wiring in the dome light to make sure it isn't damaged?

I did ask about that each time. I was assured that they took that dome area down (while the entire headline was removed to replace the sunroof) and inspected it to confirm that the wiring in there is very simple and appeared undamaged. They said they checked the wiring for corrosion and didn't find anything that needed to be replaced. They did find mildew in the carpets though but on my vehicle the dome light area weathered the water OK!

 

[hvrattlersbaseball]

Thanks for following up. When you spend this kind of money on an suv, you expect good service, not a run around.

 

[vicbesa]

I have a video of my sunroof leaking with lights flickering. Maybe let's all reach out to CP24 to force Audi to do a recall on this. Driving is hazardous with the distraction of holding a towel on the overhead console so water doesn't go into the electrical components.

 

[hvrattlersbaseball]

Since brining it in, we haven't had an issue with the moonroof. However, I am still concerned with the electrical components. We haven't had an issue with them coming on, but I'm sure there was some damage to the wiring.

 

[leah.paffie]

Aloha, Hawaii here! Just baught 2019 Q3 from GMC here... thank god it is rainy season... day after I bought the car it poured rain.... into my car from the moonroof area as well. Took it back to GMC and they said that it was the pipes needing cleaned and it is normal depending on where you park your car..... well... rain came again and what do you know... leaking again... Luckily GMC and I have a 60 day warranty but I am wondering if I should return the car even though I love it or stick it out with them and make them fix it while also reporting it? how come Audi hasn't done a recall yet? clearly this is a problem with the cars... Also, I feel like I've seen an explosion of these cars on the island and im wondering if somehow audi sent a bunch to Hawaii in hopes for less rainy weather and repair cost thinking people would not notice? But, hello... our winters are very rainy here.