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California South Bay area resident here (San Jose area) - Audi Fremont CA Experience
My 2019 Audi Q3 with 57,000 miles on it started leaking due to the rain storm we got. Took it in early January and picked it up yesterday... 1 month later. They removed and replaced the deflector and modified the track for the sunroof. Total cost was $2,178! Prior to the repair, The dealer told me to call Audi USA to get assistance because the dealership "never" assists with these claims for "goodwill" as there is no recall in place (which is absurd because this is a manufactured defect). In parallel, I had the car worked on assuming that I could call Audi USA to gain some sort of financial assistance. I called Audi USA and they stated "we never assist with goodwill. All discounts are taken at the dealership level". I returned yesterday to pick up the car and met with the manager. I mentioned that Audi USA mentioned that any sort of discount is always taken place at the dealership level when outside of warranty. His reply was "yes, that's correct". Audi Fremont staged my agreement for an extremely expensive repair which was not a fault of my own by allowing me to think that Audi USA might have been able to help, but that was a dead end and they knew it. Upon 15 minutes of back and forth with the manager, he gave me 20% off the work done, but only due to the fact that I recognized they were being shady. Had I not been sent down the Audi USA path, I doubt they would have given me any discount. They had 3 other Q3's which were being worked on due to the same water leak location while mine was there! This absolutely should be a recall enforced by Audi.
My 2019 Audi Q3 with 57,000 miles on it started leaking due to the rain storm we got. Took it in early January and picked it up yesterday... 1 month later. They removed and replaced the deflector and modified the track for the sunroof. Total cost was $2,178! Prior to the repair, The dealer told me to call Audi USA to get assistance because the dealership "never" assists with these claims for "goodwill" as there is no recall in place (which is absurd because this is a manufactured defect). In parallel, I had the car worked on assuming that I could call Audi USA to gain some sort of financial assistance. I called Audi USA and they stated "we never assist with goodwill. All discounts are taken at the dealership level". I returned yesterday to pick up the car and met with the manager. I mentioned that Audi USA mentioned that any sort of discount is always taken place at the dealership level when outside of warranty. His reply was "yes, that's correct". Audi Fremont staged my agreement for an extremely expensive repair which was not a fault of my own by allowing me to think that Audi USA might have been able to help, but that was a dead end and they knew it. Upon 15 minutes of back and forth with the manager, he gave me 20% off the work done, but only due to the fact that I recognized they were being shady. Had I not been sent down the Audi USA path, I doubt they would have given me any discount. They had 3 other Q3's which were being worked on due to the same water leak location while mine was there! This absolutely should be a recall enforced by Audi.
